This Privacy Policy explains how TenWasap ("we", "us", "our") collects, uses, and protects your personal information when you use our services.
1. Information We Collect
Personal Information
When you create an account with TenWasap, we collect:
- Email address for account creation and communication
- Name and profile information you provide
- Payment information for billing purposes (processed securely through third-party providers)
- Communication preferences and support interactions
WhatsApp Communication Data
When you use our WhatsApp automation services, we process additional information:
- WhatsApp Business Account information (phone numbers, business profiles)
- Message content, templates, and conversation data
- Contact information of your customers you message via WhatsApp
- Message delivery status, read receipts, and engagement metrics
- Media files (images, documents, videos) sent or received through WhatsApp
- Conversation history and chat logs stored on our platform
Important: WhatsApp messages are protected by end-to-end encryption while in transit between sender and recipient. Once messages are delivered, we store them on our servers to provide automation, routing, and analytics services. You are responsible for obtaining proper consent from your customers before messaging them via WhatsApp and for complying with all applicable privacy laws.
Usage Information
We automatically collect information about how you use our services:
- Service usage metrics and performance data
- Log files and technical information
- Device and browser information
- IP addresses and location data
2. How We Use Your Information
- Provide, maintain, and improve our services
- Facilitate WhatsApp messaging communications between you and your customers
- Store and process WhatsApp message data to enable automation and workflow features
- Analyze conversation patterns to improve AI response accuracy
- Generate reports and analytics on messaging performance
- Process payments and manage your account
- Send important service updates and notifications
- Provide customer support and respond to inquiries
- Monitor and analyze usage patterns to improve our platform
- Ensure security and prevent fraud
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party providers who help us operate our services (payment processors, hosting providers, cloud infrastructure, etc.)
- WhatsApp Platform: We integrate with WhatsApp messaging services to deliver communications. Message data is transmitted through WhatsApp's infrastructure. WhatsApp may process message metadata according to their own policies available at https://www.whatsapp.com/legal/privacy-policy.
- Important Note: TenWasap is an independent third-party service provider and is NOT affiliated with WhatsApp LLC or Meta Platforms, Inc. WhatsApp's privacy practices are governed by their own policies, which you should review separately.
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Safety and Security: To protect the rights, property, or safety of TenWasap, our users, or others
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Secure data centers and infrastructure
- Industry-standard security protocols
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing of your information
WhatsApp Messaging Rights
- Opt-out: Your customers can block or stop messages at any time through WhatsApp
- Message Preferences: Manage notification settings and conversation preferences within TenWasap
- Data Access: Request copies of WhatsApp conversations we've stored
- Consent Withdrawal: Revoke permission for us to message specific contacts via WhatsApp
To exercise these rights, please contact us at support@tenworks.my or manage settings within your TenWasap account.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may retain certain information for longer periods as required by law or for legitimate business purposes.
WhatsApp Message Data: We retain WhatsApp conversation history and message logs for the duration of your active subscription plus 90 days after account termination, unless you request earlier deletion. Some data may be retained longer as required for legal compliance, dispute resolution, or regulatory requirements.
Customer Contact Data: Information about your customers (names, phone numbers, message history) collected through WhatsApp interactions is retained as long as necessary to provide services or until you request deletion through your account settings.
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our platform. These help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and features
- Ensure security and prevent fraud
You can control cookie settings through your browser preferences.
8. Third-Party Services
Our platform may integrate with third-party services. This privacy policy does not cover the practices of these third parties. We encourage you to review their privacy policies before using their services.
WhatsApp Messaging Integration
Our platform integrates with WhatsApp messaging services. Your use of WhatsApp features is subject to:
- WhatsApp Privacy Policy
- WhatsApp Business Terms
- WhatsApp Business Messaging Policy
- Meta Privacy Policy
We strongly recommend reviewing these policies to understand how WhatsApp/Meta handles message data independently of our services. Meta may process certain metadata about messages sent through their platform according to their own data practices.
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Additionally, WhatsApp's Terms of Service require users to be at least 13 years old (or higher minimum age in certain countries). We do not knowingly facilitate WhatsApp communications with minors below WhatsApp's age requirements.
10. International Data Transfers and Compliance
As our services involve WhatsApp messaging services (operated by Meta Platforms, Inc.), your data may be transferred to and processed in countries outside Malaysia, including the United States where WhatsApp's servers are located.
We comply with applicable data protection laws including:
- Malaysia's Personal Data Protection Act (PDPA)
- EU General Data Protection Regulation (GDPR) for European users
- California Consumer Privacy Act (CCPA) for California users
- Other applicable regional privacy laws
WhatsApp/Meta maintains its own compliance certifications and safeguards for international data transfers according to their policies. When you use our services, you consent to the transfer of your data to these jurisdictions for the purposes outlined in this policy.
Data Processing Responsibilities: You are responsible for ensuring that your use of TenWasap complies with all applicable laws in your jurisdiction, including obtaining proper consent from your customers before collecting and processing their data through WhatsApp communications.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at support@tenworks.my.